Come, give us a taste of your quality.

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

The golden rule for every business man is this: ‘Put yourself in your customer’s place.’

Fast is fine, but accuracy is everything.

Sometimes when you innovate, you make mistakes. It is best to admit them quickly, and get on with improving your other innovations.

We acquire a particular quality by acting in a particular way.

To understand the true quality of people, you must look into their minds, and examine their pursuits and aversions.

It is a very great thing to be able to think as you like; but, after all, an important question remains: what you think.

The two qualities that chiefly inspire regard and affection [are] that a thing is you own and that it is your only one.

I had made the religion of service my own, as I felt that God could be realized only through service.

The Golden Rule finds no limit of application in business.

The purpose of life is to contribute in some way to making things better.

Think enthusiastically about everything; but especially about your job. If you do, you'll put a torch of glory in your life. If you love your job with enthusiasm, you'll shake it to pieces. You'll love it into greatness, you'll upgrade it, you'll fill it with prestige and power.

We are prone to judge success by the index of our salaries or the size of our automobiles rather than by the quality of our service and relationship to mankind.

You will be as much value to others as you have been to yourself.

False leaders rarely engage succession planning for fear of no longer being seen as the leader.

Honor bespeaks worth. Confidence begets trust. Service brings satisfaction. Cooperation proves the quality of leadership.

We see our customers as invited guests to a party, and we are the hosts.