A guest sees more in an hour than the host in a year.

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

Service which is rendered without joy helps neither the servant nor the served.

The golden rule for every business man is this: ‘Put yourself in your customer’s place.’

Every man, as long as he does not violate the laws of justice, is left perfectly free to pursue his own interest his own way, and to bring both his industry and capital into competition with those of any man or order of men.