Outstanding leaders go out of their way to boost the self-esteem of their personnel.

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

Service which is rendered without joy helps neither the servant nor the served.

There has never been a shortage of people eager to draw up blueprints for running other people’s lives.

Your first and foremost job as a leader is to take charge of your own energy and then to help to orchestrate the energy of those around you.

We still have a choice today: nonviolent coexistence or violent coannihilation. This may well be mankind's last chance between chaos and community.

Next to the assumption of power is the responsibility of relinquishing it.

How long are you going to wait before you demand the best for yourself?

You alone are enough. You have nothing to prove to anybody.

We can secure other people’s approval, if we do right and try hard; but our own is worth a hundred of it, and no way has been found out of securing that.

What the superior man seeks is in himself. What the small man seeks is in others.

You may shoot me with your words, you may cut me with your eyes, you may kill me with your hatefulness, but still, like air, I'll rise.

False leaders rarely engage succession planning for fear of no longer being seen as the leader.

The one hand trying to wash itself is a pitiful spectacle, but when one hand washes the other, power is increased, and it becomes a force to be reckoned with.

Think enthusiastically about everything; but especially about your job. If you do, you'll put a torch of glory in your life. If you love your job with enthusiasm, you'll shake it to pieces. You'll love it into greatness, you'll upgrade it, you'll fill it with prestige and power.

The Golden Rule finds no limit of application in business.

The golden rule for every business man is this: ‘Put yourself in your customer’s place.’

We are prone to judge success by the index of our salaries or the size of our automobiles rather than by the quality of our service and relationship to mankind.

Honor bespeaks worth. Confidence begets trust. Service brings satisfaction. Cooperation proves the quality of leadership.

I had made the religion of service my own, as I felt that God could be realized only through service.