If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

A business absolutely devoted to service will have one worry about profits. They will be embarrassingly large.

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

Sometimes when you innovate, you make mistakes. It is best to admit them quickly, and get on with improving your other innovations.

Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction, and skillful execution; it represents the wide choice of many alternatives.

To understand the true quality of people, you must look into their minds, and examine their pursuits and aversions.

Fast is fine, but accuracy is everything.

The two qualities that chiefly inspire regard and affection [are] that a thing is you own and that it is your only one.

It is a very great thing to be able to think as you like; but, after all, an important question remains: what you think.

We acquire a particular quality by acting in a particular way.

Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work.

The golden rule for every business man is this: ‘Put yourself in your customer’s place.’

Honor bespeaks worth. Confidence begets trust. Service brings satisfaction. Cooperation proves the quality of leadership.

A good objective of leadership is to help those who are doing poorly to do well and to help those who are doing well to do even better.

We are prone to judge success by the index of our salaries or the size of our automobiles rather than by the quality of our service and relationship to mankind.

You will be as much value to others as you have been to yourself.