We see our customers as invited guests to a party, and we are the hosts.

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

False leaders rarely engage succession planning for fear of no longer being seen as the leader.

Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work.

The Golden Rule finds no limit of application in business.