One of the most important principles of success is developing the habit of going the extra mile.

A business absolutely devoted to service will have one worry about profits. They will be embarrassingly large.

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

Service which is rendered without joy helps neither the servant nor the served.

Sow a thought, and you reap an act; Sow an act, and you reap a habit; Sow a habit, and you reap character; Sow a character, and you reap a destiny.

A very little key will open a very heavy door.

Your net worth to the world is usually determined by what remains after your bad habits are subtracted from your good ones.

My problem lies in reconciling my gross habits with my net income.

The victory of success is half won when one gains the habit of setting and achieving goals.

We are prone to judge success by the index of our salaries or the size of our automobiles rather than by the quality of our service and relationship to mankind.

Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work.

The Golden Rule finds no limit of application in business.

The one hand trying to wash itself is a pitiful spectacle, but when one hand washes the other, power is increased, and it becomes a force to be reckoned with.

The golden rule for every business man is this: ‘Put yourself in your customer’s place.’

I had made the religion of service my own, as I felt that God could be realized only through service.

A setback only paves the way for a comeback.

We ought not to let either our joy at their faults or our grief at their success be idle, but in either case we ought to reflect, how we may become better than them by avoiding their errors, and by imitating their virtues not come short of them.

Through perseverance many people win success out of what seemed destined to be certain failure.

Everything an Indian does is in a circle, and that is because the power of the world always works in circles, and everything tries to be round. In the old days when we were a strong and happy people, all our power came to us from the sacred hoop of the nation, and so long as the hoop was unbroken the people flourished.

I am not a saint, unless you think of a saint as a sinner who keeps on trying.

There is only one success—to be able to spend your life in your own way.