It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

Poverty is the parent of revolution and crime.

A business absolutely devoted to service will have one worry about profits. They will be embarrassingly large.

In short, the way to wealth, if you desire it, is as plain as the way to market. It depends chiefly on two words, industry and frugality; that is. waste neither time nor money, but make the best use of both.

Do not hire a man who does your work for money but him who does it for love of it.

If you can't pay for a thing, don't buy it. If you can't get paid for it, don't sell it. Do this, and you will have calm and drowsy nights, with all of the good business you have now and none of the bad.

There are three great friends: an old wife, and old dog, and ready money.

The highest use of capital is not to make more money, but to make money to do more for the betterment of life.

Service which is rendered without joy helps neither the servant nor the served.

Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work.

We are prone to judge success by the index of our salaries or the size of our automobiles rather than by the quality of our service and relationship to mankind.

The golden rule for every business man is this: ‘Put yourself in your customer’s place.’

A good objective of leadership is to help those who are doing poorly to do well and to help those who are doing well to do even better.

The one hand trying to wash itself is a pitiful spectacle, but when one hand washes the other, power is increased, and it becomes a force to be reckoned with.

The purpose of life is to contribute in some way to making things better.

I had made the religion of service my own, as I felt that God could be realized only through service.