Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
- Topic: Customer Service, Service
- Location: Hawaii, Maui
- Photo: Jeffrey Benjamin
More Quotes from Peter Drucker
Your first and foremost job as a leader is to take charge of your own energy and then to help to orchestrate the energy of those around you.
Management is doing things right; leadership is doing the right things.
Innovation is the specific instrument of entrepreneurship…the act that endows resources with a new capacity to create wealth.
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Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
The golden rule for every business man is this: ‘Put yourself in your customer’s place.’
The Golden Rule finds no limit of application in business.
A good objective of leadership is to help those who are doing poorly to do well and to help those who are doing well to do even better.
We are prone to judge success by the index of our salaries or the size of our automobiles rather than by the quality of our service and relationship to mankind.
We see our customers as invited guests to a party, and we are the hosts.
False leaders rarely engage succession planning for fear of no longer being seen as the leader.
Think enthusiastically about everything; but especially about your job. If you do, you'll put a torch of glory in your life. If you love your job with enthusiasm, you'll shake it to pieces. You'll love it into greatness, you'll upgrade it, you'll fill it with prestige and power.
