A well-run restaurant is like a winning baseball team. It makes the most of every crew member’s talent and takes advantage of every split-second opportunity to speed up service.

A business absolutely devoted to service will have one worry about profits. They will be embarrassingly large.

The golden rule for every business man is this: ‘Put yourself in your customer’s place.’

A leader is best when people barely know he exists, when his work is done, his aim fulfilled, they will say: we did it ourselves.

Let us possess one world, each hath one, and is one.