Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

In the ordinary business of life, industry can do anything which genius can do, and very many things which it cannot.

You can close more business in two months by becoming interested in other people than you can in two years by trying to get people interested in you.

If a businessman makes a mistake, he suffers the consequences. If a bureaucrat makes a mistake, you suffer the consequences.

We demand that big business give the people a square deal; in return we must insist that when anyone engaged in big business honestly endeavors to do right he shall be given a square deal.

I like thinking big. If you’re going to be thinking anything, you might as well think big.

While the law [of competition] may be sometimes hard for the individual, it is best for the race, because it insures the survival of the fittest in every department. We accept and welcome, therefore, as conditions to which we must accommodate ourselves, great inequality of environment, the concentration of business, industrial and commercial, in the hands of a few, and the law of competition between these, as being not only beneficial, but essential for the future progress of the race.

Whenever you see a successful business, someone once made a courageous decision.

Service which is rendered without joy helps neither the servant nor the served.

Every man, as long as he does not violate the laws of justice, is left perfectly free to pursue his own interest his own way, and to bring both his industry and capital into competition with those of any man or order of men.

The golden rule for every business man is this: ‘Put yourself in your customer’s place.’

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.