When you stop talking, you've lost your customer. When you turn your back, you've lost her.

Service which is rendered without joy helps neither the servant nor the served.

A business absolutely devoted to service will have one worry about profits. They will be embarrassingly large.

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

The world would be happier if men had the same capacity to be silent that they have to speak.

The No. 1 reason people fail in life is because they listen to their friends, family, and neighbors.

A leader who does not take advice is not a leader.

Never miss a good chance to shut up.

Listening is a magnetic and strong thing, a creative force. The friends who listen to us are the ones we move toward. When we are listened to, it creates us, makes us unfold and expand.

We still have a choice today: nonviolent coexistence or violent coannihilation. This may well be mankind's last chance between chaos and community.

Silence at the proper season is wisdom, and better than any speech.

I owe my success to having listened respectfully to the very best advice, and then going away and doing the exact opposite.