You’d be amazed how many companies don’t listen to their customers.

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

A business absolutely devoted to service will have one worry about profits. They will be embarrassingly large.

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

Service which is rendered without joy helps neither the servant nor the served.

Never miss a good chance to shut up.

It takes two years to learn to speak and sixty to learn to keep quiet.

I owe my success to having listened respectfully to the very best advice, and then going away and doing the exact opposite.

When there is silence one finds the anchor of the universe within oneself.