The way we communicate with others and with ourselves ultimately determines the quality of our lives.

Understanding a question is half an answer.

To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.

I was in darkness, but I took three steps and found myself in paradise. The first step was a good thought, the second, a good word; and the third, a good deed.

Aloha is free.

Words are more treacherous and powerful than we think.

We can never be sure that the opinion we are endeavoring to stifle is a false opinion; and if we were sure, stifling it would be an evil still.

Every word has consequences. Every silence, too.

Blessed is the man who, having nothing to say, abstains from giving wordy evidence of the fact.

We acquire a particular quality by acting in a particular way.

The two qualities that chiefly inspire regard and affection [are] that a thing is you own and that it is your only one.

Sometimes when you innovate, you make mistakes. It is best to admit them quickly, and get on with improving your other innovations.

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

To understand the true quality of people, you must look into their minds, and examine their pursuits and aversions.

Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction, and skillful execution; it represents the wide choice of many alternatives.