The purpose of business is to create and keep a customer.
- Topic: Service
- Location: Glacier National Park
- Photo: Jeffrey Benjamin
More Quotes from Peter Drucker
Innovation is the specific instrument of entrepreneurship…the act that endows resources with a new capacity to create wealth.
Only 3 things happen naturally in organizations: friction, confusion, and under performance. Everything else requires leadership.
Time is the scarcest resource and unless it is managed nothing else can be managed.
Whenever you see a successful business, someone once made a courageous decision.
Management is doing things right; leadership is doing the right things.
More Quotes from Glacier National Park
More on Service
We are prone to judge success by the index of our salaries or the size of our automobiles rather than by the quality of our service and relationship to mankind.
You will be as much value to others as you have been to yourself.
A good objective of leadership is to help those who are doing poorly to do well and to help those who are doing well to do even better.
Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work.
A business absolutely devoted to service will have one worry about profits. They will be embarrassingly large.
Service which is rendered without joy helps neither the servant nor the served.