Firmness in support of fundamentals, with flexibility in tactics and methods, is key to any hope of progress in negotiation.

There is one rule for the industrialist and that is: Make the best quality of goods possible at the lowest cost possible, paying the highest wages possible.

The golden rule for every business man is this: ‘Put yourself in your customer’s place.’

If a businessman makes a mistake, he suffers the consequences. If a bureaucrat makes a mistake, you suffer the consequences.

In the ordinary business of life, industry can do anything which genius can do, and very many things which it cannot.

'Tis the business of little minds to shrink; but he whose heart is firm, and whose conscience approves his conduct, will pursue his principles unto death.

We demand that big business give the people a square deal; in return we must insist that when anyone engaged in big business honestly endeavors to do right he shall be given a square deal.

I like thinking big. If you’re going to be thinking anything, you might as well think big.

There is only one way to make a great deal of money, and that is in a business of your own.

You can close more business in two months by becoming interested in other people than you can in two years by trying to get people interested in you.

Keep company only with people who uplift you, whose presence calls forth your best.

One of the most pathetic—and dangerous—signs of our times is the growing number of individuals and groups who believe that no one can possibly disagree with them for any honest reason.

Never miss a good chance to shut up.

Listen with ears of tolerance, see through the eyes of compassion, speak with language of love.

Rest satisfied with doing well, and leave others to talk of you as they will.

On his tongue they pour sweet dew, and from his mouth flow gentle words.

Blessed is the man who, having nothing to say, abstains from giving wordy evidence of the fact.

Words are more treacherous and powerful than we think.

Understanding a question is half an answer.

There is no greater agony than bearing an untold story.

Cowards die many times before their deaths; the valiant never taste of death but once.

Some people live as though they are already dead. There are people moving around us who are consumed by their past, terrified of their future, and stuck in their anger and jealousy. They are not alive; they are just walking corpses.

Be at war with your vices, at peace with your neighbors, and let every new year find you a better man.

He that hunts others, must run himself.

Criticism may not be agreeable, but it is necessary. It fulfills the same function as pain in the human body. It calls attention to an unhealthy state of things.

The day you stop caring what other people think of you, is the day your life begins.

Born, n. a person who talks when you wish him to listen.

You will never be able to escape from your heart. So it is better to listen to what it has to say.

Silence is one of the hardest arguments to refute.

We don't point a pistol at our own forehead. That is not the way to conduct negotiations.

Without properly kept accounts it is impossible to maintain truth in its pristine purity.

Religion is a great force—the only real motive force in the world; but what you fellows don't understand is that you must get a man through his own religion and not through yours.

Think twice before you speak, because your words and influence will plant the seed of either success or failure in the mind of another.

A man has to learn that he cannot command things, but that he can command himself; that he cannot coerce the wills of others, but that he can mold and master his own will: and things serve him who serves Truth; people seek guidance of him who is master of himself.

My experience has shown me that we win justice quickest by rendering justice to the other party.

Wherever there is injustice, war, discrimination against women, gays and the disadvantaged, I did my best to show up and exert moral persuasion.

The most important single ingredient in the formula of success is knowing how to get along with people.

Tact is the knack of making a point without making an enemy.