Expect the best, plan for the worst, and prepare to be surprised.

Nothing is as harmful as expectations.

Unhappiness is best defined as the difference between our talents and our expectations.

We signal that good can be achieved amongst human beings who are prepared to trust, prepared to believe in the goodness of people.

The minute you get away from fundamentals—whether its proper technique, work ethic or mental preparation—the bottom can fall out of your game, your schoolwork, your job, whatever you're doing.

The five steps in teaching an employee new skills are preparation, explanation, showing, observation and supervision.